Policies

Pets

It is imperative that all pets be up-to-date on vaccinations and show proof of vaccinations submitted at time of contract signing. Bae's Dog Walking LLC cannot provide service for aggressive animals, those with a history of nipping, biting, or pets whose vaccinations are not current. This is for the safety of the pet sitter and for the safety of the other animals we care for. All pets must wear identification tags while in our care. Bae's Dog Walking LLC welcomes disabled pets and/or those needing extra special care.

Weather

We watch the weather very closely in this business. Thunder and lightning; I won’t walk dogs but will take them out briefly for a potty break. If your pet has any issues with thunder, please let us know so we can make them as comfortable as possible. Dog walking in extremely hot or freezing weather; we are very sensitive to your pet’s feet. If I feel the weather is too extreme for a long dog walk, we will give your pet a short walk or potty break and play time indoors. 

Job Sharing

Bae's Dog Walking LLC does not recommend or participate in job sharing. While we understand the financial benefit of having friends and family share the visits, our Bae's Dog Walking LLC  insurance and bonding policies do not cover job sharing. This is for your protection as well as ours. 

Keys

During the initial consultation you'll give a working set of keys Pet-Sitter .  Your key is left with the Pet-Sitter  so he/she can come back for your next service.  If you want a Nanny to arrange a separate pick up or drop off time for your keys there is a $10 fee each for time and travel. We are not responsible for keys mailed and don't recommend it.

Please do not ask us to return keys by locking them inside the home on the final visit. If you request to have your key returned, we can at your request, leave your key with a trusted neighbor or in a safe hiding place outside the home. We must be able to access the home for continuing pet care if you are delayed in returning.

Before You Leave

Please leave a note for your pet sitter with specific instructions related to the current visit. While we have the instructions in our files from the original consultation, things may have changed slightly from the previous visit. Please advise us if there are any alarm code changes before you leave. Make sure we have up-to-date emergency contact info in the case any questions or issues that arise while you are away. Please leave medications, special treats, disposal bags where we can easily see them.

Payment

Payment is required upon first visits. You will be emailed a confirmation/invoice which will detail the upcoming visits and the amount due. You may  mail a check.

Holiday Cancellation